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Aman Hospital is a luxurious healthcare facility established in Doha, Qatar, and owned by Jaidah Holdings.

This new 100+ bed hospital will define the future of healthcare delivery in Qatar and the region by combining unparalleled professional expertise, cutting-edge technology, state-of-the-art equipment, service excellence, a relentless pursuit of medical innovation, and deluxe hospitality, all with a focus on patient-centered care.

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GUEST SERVICES AGENT

GUEST SERVICES AGENT

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Job Category: Admin
Position Type: Full Time
Years of Experience: 2-5 Years
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Key responsibilities:

  • Provides patient relations service to preserve the Hospital’s image and to promote better patient relations.
  • Keeps up to date on appointments, patient details
  • Welcomes patients, family members, visitors, in a professional, pleasant, and courteous manner
  • Guides / escorts patients or their visitors to their destination in the hospital
  • Acts as an Aman hospital ambassador at all times.
  • Maintains perfect telephone etiquette when having phone interactions
  • Maintains appropriate inventory of all the guest services department consumable material
  • Answers all patients’ or visitors’ enquiries in a prompt and professional manner
  • Performs other related duties as assigned or requested.

Knowledge & Qualifications:

Education:

  • College degree

Experience:

  • Previous experience in healthcare or hospitality (customer service) is a plus

Languages:

  • English is a must
  • Arabic is a plus
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