Guest Services Agent

Job Summary & Scope:
The guest services agent’s main responsibility is to properly welcome, guide, escort patients and visitors to their
destination in the hospital while showcasing the excellent levels of service Aman hospital prides itself in achieving.

Essential Job Functions & Key responsibilities:

• Provides patient relations service to preserve the Hospital’s image and to promote better patient
  relations.
• Keeps up to date on appointments, patient details
• Welcomes patients, family members, visitors, in a professional, pleasant, and courteous manner
  Guides / escorts patients or their visitors to their destination in the hospital
• Acts as an Aman hospital ambassador at all times.
• Maintains perfect telephone etiquette when having phone interactions
• Maintains appropriate inventory of all the guest services department consumable material
• Answers all patients’ or visitors’ enquiries in a prompt and professional manner
• Performs other related duties as assigned or requested by supervisor/manager

Knowledge & Qualifications:

Education:
Diploma or Bachelor Degree

Experience:
Previous experience of 2 to 3 years in healthcare or hospitality (customer service) is a plus

Languages:
English is a must
Arabic is a plus